Terms and conditions for
ticket purchase
This ticket sales web site is operated by Solid Entertainments
Tickets Ltd.
Your use of this site is subject to the following terms and
conditions.
- Once
purchased, tickets cannot be transferred, exchanged,
refunded or returned unless the event is cancelled
or
moved to another date.
-
Tickets purchased on line will be posted to your
billing address given at the time of booking.
Tickets may not be posted to you until 14 days prior
to the concert / event date.
-
In the event of
the cancellation of an event by the
organiser/promoter (ie a cancellation due to
circumstances beyond Solid Entertainments control),
Solid Entertainments will refund the value
of the ticket in full. Solid Entertainments will use best
endeavours to contact purchasers either by phone,
email or in writing (using the details provided at
the time of ordering) and advise them to return the
tickets. Please note, however, it is the customer's
responsibility to check whether the event is going
ahead at the scheduled date, time and venue, and
Solid Entertainments cannot guarantee that they will
inform the customer of any changes to the event
date, time or venue.
We advise the use of secure mail when returning
tickets. On receipt, Solid Entertainments will
refund the customer the value of the tickets
using the same method as used to purchase them.
- Solid Entertainments
Coach Travel Terms & Conditions.
- Soild Entertainments
reserves the right to alter or cancel coaches if
required, due to operational circumstances.
- Solid Entertainments
cannot be held responsible for delays due to
unforeseen circumstances including traffic
delays or vehicle breakdowns.
- Solid Entertainments
cannot be held responsible for the loss or
damage of personal belongings on any coach.
- If a coach departure
point or time is changed, Solid Entertainments
will notify all purchasers by phone, email or in
writing (using the information given at the time
of booking). Please note, however, that it is
the customers responsibility to check that the
journey is going ahead at the scheduled time and
point.
Should the headline artist not appear or if the line
up or content is substantially changed from the
advertised line up or content (concerts only, not
applicable to Festival line-ups), then
Solid Entertainments will refund the face value of
the tickets.
- If Solid Entertainments
is unable to fulfil an order for any of the reasons
below the customer will be entitled to a full
refund, including any booking fee charged:
- Solid Entertainments
do not receive the tickets for your order from
the event organiser, and cannot arrange for the
tickets to be collected
- Solid Entertainments
despatch your order to the wrong address and
cannot provide replacement tickets
- Solid Entertainments
do not despatch your order and do not arrange
for the tickets to be available for collection
- Solid Entertainments
despatch the wrong order, ie wrong event / wrong
type of tickets
- Any other similar
circumstances where Solid Entertainments has
acted with negligence or where we may have acted
in breach of contract
- No duplicate tickets will
be issued to replace lost or stolen tickets.
- Customers are advised to
check their purchase upon receipt.
- It is the responsibility
of the customer to inform Solid Entertainments in
writing of
any change of address, contact phone number or email
address, both before and after receipt of the goods.
Please note that our preferred method of contact for
customers booking online is by email, so care should
be taken to provide a current, valid email address
so we can confirm the change.
- The right to admission to
an event is reserved by the promoter and event
venue, who may take health and safety, environmental
and security concerns into account at their
reasonable discretion, and may from time to time
carry out security searches. Solid Entertainments
would advise customers that no refunds will be
offered to customers who are refused entry or
ejected from a venue on account of late arrival,
being (or appearing to be) under age*, declining to
be searched, abusive, threatening, drunken or other
antisocial behaviour (including smoking in no
smoking areas), carrying offensive weapons or
illegal substances, or making unauthorised audio,
video or photographic recordings.
E vents
and ticket types where an age restriction applies
are clearly indicated during the booking process.
Please ensure that you read all the information that
applies to the event/ticket you are booking, and
carry proof of age if appropriate.
- If it becomes impractical to post
tickets out, due to the proximity of an event or
circumstances beyond our control, we reserve the
right to make tickets available for collection at
the venue immediately prior to the event. Customers
will be notified by phone, email or in writing
(using the details provided at the time of ordering)
if this becomes necessary.
- By ordering you agree that the tickets
are for the personal use of you and your party only,
and will not be resold or transferred. Any resale or
attempt to resell the tickets at a price higher than
purchased will result in your orders being cancelled
without prior notification.
- If a customer orders more tickets than
the maximum allowed, as indicated during the booking
process, we reserve the right to cancel the order.
The maximum applies per person/card/household.
- If tickets that are despatched are
returned to Solid Entertainments as "addressee
unknown", we reserve the right to cancel the order.
- In order to prevent fraud and to protect
both parties, you may be asked to provide additional
information after your booking so that we can verify
your purchase.
- We do not store credit card details nor do we
share customer details with any 3rd parties . We will not share your personal
information for marketing or any other purposes
without your consent unless where required by law.
If you have registered your interest with Solid
Entertainments and/or any of our associated
companies, and thereby given your consent, you may
be contacted with relevant promotions, offers or
information that you have expressed an interest in
or that might be of interest to you. We will always
respect your privacy and any personal communication
between you and ourselves. We will always comply
with any data protection legislation currently in
force.
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